Refund and Returns Policy

At www.motorema.com, operated by UAB AUTOPARA (Company Code: 304251113), we strive to provide you with a satisfying shopping experience. In case you are not completely satisfied with your purchase, we have a Refund and Returns Policy to guide you through the process.

Refund Policy: If you are not satisfied with your purchase, you may be eligible for a refund. To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@motorema.com within 7 days from the date of purchase.

  2. Provide Details: Please provide your order number, the reason for the return, and any relevant information about the product’s condition.

  3. Return Authorization: Once we review your request, we will provide you with instructions on how to proceed with the return and whether your request meets our refund criteria.

  4. Return the Product: Ship the product back to us in its original condition and packaging. You will be responsible for any shipping costs associated with the return.

  5. Inspection: We will inspect the returned product upon receipt. If it meets our refund criteria, we will initiate the refund process.

  6. Refund Process: Refunds will be processed within 14 days of receiving the returned product. The refund will be issued using the original payment method.

Returns Policy: If you wish to return a product for reasons other than a refund, such as an exchange or replacement, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@motorema.com within 7 days from the date of purchase.

  2. Provide Details: Please provide your order number, the reason for the return, and your preference for exchange or replacement.

  3. Return Authorization: Once we review your request, we will provide you with instructions on how to proceed with the return and whether your request meets our returns criteria.

  4. Return the Product: Ship the product back to us in its original condition and packaging. You will be responsible for any shipping costs associated with the return.

  5. Inspection: We will inspect the returned product upon receipt. If it meets our returns criteria, we will proceed with the exchange or replacement.

Please note the following:

  • Products should be returned in their original condition and packaging, with all accessories and documentation included.
  • We reserve the right to deny a refund or return if the product does not meet our criteria.
  • Shipping and handling charges are non-refundable.
  • Refunds and returns are subject to our review and discretion.

For any further assistance or inquiries regarding our Refund and Returns Policy, please contact our customer support team at [info@motorema.com].